Search

EDGE 3: Troubleshooting "Device Already In Use"

Thomas Hunt
Thomas Hunt

Not sure if this is your device? This article is for the EDGE 3 cameras (SKU/Product #: EDGE 3 - MMC-14202). 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

 

Troubleshooting

If you attempted to activate your device and got the error "Device Already In Use", you will need to contact our support team so we can get this resolved for you.  To do this, start a message at the bottom of the page or give our team a call at 1-844-908-1219.

 

What We Will Need:

The device's Serial Number, Modem ID Number and a copy of the receipt for your device.

 

What Might Have Happened:

  • Someone purchased it and took back to the store before removing it from their account.
  • Camera was obtained from a friend or family member and it wasn't removed from their account.

 

Was this article helpful?

Comments

0 comments

Article is closed for comments.