Ethics and AI-Driven Support

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Article: Ethics and Transparency in AI-Driven Support

Category: Communication and Engagement Policies

Our Commitment to Trust As we integrate Artificial Intelligence into our support and logistics tools, maintaining ethical standards is our top priority. We believe that technology should enhance human capability, not replace the accountability that defines our professional relationships.

How We Use Your Data Our transparency protocols ensure you always know how machine learning impacts your experience:

• No Third-Party Sales: We do not use client data for third-party advertising or unauthorized research.

• Disclosure: Users will always be notified when they are interacting with an automated agent rather than a human representative.

• Security: Proprietary information is handled with extreme care, meeting the strict ethics requirements of the Financial and Legal sectors.
   

Transparency Reporting We provide an annual "Transparency Report" that outlines the logic behind our ticket categorization and dispatch optimization. This ensures our AI models remain unbiased and fully aligned with global privacy standards.