Recovering Locked Service Profiles

Security Protocol Overview 

Security locks are a proactive defense mechanism designed to protect high-value profiles and sensitive data. A lock is typically triggered after repeated failed login attempts to prevent unauthorized brute-force entry into your account.

Self-Service Recovery Steps 

If your profile has been locked for security reasons, you can restore access by following these validation steps:

• Check Your Email: Look for an automated security notification sent to your primary address.

• Verify Identity: Click the secure link provided in the email to start the secondary validation process.

• Multi-Factor Handshake: You may be prompted to answer security questions or enter a code from your mobile authenticator app to verify ownership.

Why Profiles Get Locked 

To maintain account safety, our system monitors for unusual activity. In high-compliance industries like Finance and Healthcare, these locks ensure that even if a password is compromised, the account remains inaccessible without secondary verification.

Best Practices

• Keep Contact Info Updated: Ensure your secondary email and phone number are current to receive recovery codes.

• Password Management: Use a unique, strong password and update it if you suspect it has been exposed.

• Proactive Recovery: If you are traveling or accessing the system from a new region, verify your identity before starting high-sensitivity modifications.