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Not Receiving Notifications - Feed Hub App Troubleshooting

Thomas Hunt
Thomas Hunt

Having trouble with your FieldNode App?  In order to keep your app functioning properly you may need to update it periodically.  If you are not receiving notifications from your Feed Hub, follow the troubleshooting tips below to get your FieldNode App back in the game!

 

Important Note: Before troubleshooting, please ensure your notification settings are set as you wish in the FieldNode app.

 

Troubleshooting

1.  Ensure your phone's software is up to date.

Click your phone model below for information on it's most recent software version and how to update.

2.  Sign out of the app.

Tap the Profile icon on the top left of your app, then tap Sign Out in the top right.

 

3.  Clear your phone's browsing data.

This removes any browsing history that is stored on your phone from the previous app version that the app may still be accessing:

  • For Android:  Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Cache, then Clear Data
  • For Galaxy:  Go to SETTINGS > APPS > MOULTRIE MOBILE > STORAGE > Clear Data, Clear Cache
  • For iPhone:  Go to SETTINGS > SAFARI > Clear History and Website Data
    • If you have IOS 18 or above, select "Apps" then select "Safari"

 

4.  Delete the app.

Once browsing history has been cleared, delete the app.  This will not affect your account.

 

5.  Restart your phone.

Power your phone off, then back on.

 

6.  Install the FieldNode app.

Search 'FieldNode' from your App Store or Google Play store and download the app.  Once reinstalled, sign in to your account.  If everything was done correctly you should now have the current app version and any issues you were experiencing should be resolved.

 

7.  Check your phone's signal.

A poor phone signal can affect how your app functions.  Sluggish activity, or difficulty loading photos in your gallery, can be the result of poor signal and/or signal interference in your location.

 

Pro Tips:

  • Occasionally, your phone's connection point could be causing the issue. if you are connected to wi-fi, try accessing the app by turning the wi-fi OFF on your phone and attempt to access the app again, or vice versa.
  • For any errors related to signing in, ensure cookies are ALLOWED or ENABLED on your phone's browser:
      • iPhone:  go to SETTINGS > SAFARI > Block All Cookies.  Make sure this option is off.
      • Android:  open the Chrome browser > tap the 3 dots in the top right > SETTINGS > SITE SETTINGS > Cookies.  Make sure these are allowed.

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