Not Connecting

Not sure if this is your device? This article is for Feed Hub Universal (SKU/Product #: MMF-15088). 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

Troubleshooting

If your Feed Hub is not connecting, please review the troubleshooting below for potential reasons and how to correct it:

Feed Hub Not Connecting:

• If you are not with your Feed Hub, and it missed a scheduled feed time, please wait to see if it reconnects on the next scheduled time.
• If the device has not connected in over 25 hours, you will need to power cycle the device:
  • • Turn the device off
    • Remove an alligator clip from the battery
    • Wait a few seconds
    • Reconnect the alligator clip to the battery
    • Turn the device back on
• If your battery level is low, replace the battery with a NEW compatible battery.
• If your battery is not low, move locations as it could be the signal.

If you are still experiencing connection issues after that, please give our team a call at 1-844-908-1219 while you are with your feeder and we'll be happy to assist you.