Dual Solar Battery Box - Troubleshooting

Not sure if this is your device? This article is for the Dual Solar Battery Box (SKU/Product #: MCA-14015). 
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Troubleshooting

The Dual Solar Battery Box provides external power for compatible trail cameras using a solar-assisted rechargeable battery system. If your device is not receiving power or you are unable to validate a connection, follow the steps below based on the issue you're experiencing.

Issue: Power Validation

1. Check the Battery LED Indicator:
   • Blinking red = charging in progress
   • Solid red = fully charged
2. Check Cable and Battery Connections:
   • Ensure the power cable is securely inserted into the device.
   • Verify the positive (+) and negative (−) wires are tightly connected to the battery inside the box.
3. Test Device with Batteries:
   • Disconnect the Dual Solar Battery Box from the device.
   • Insert new Energizer or FieldNode batteries into the device and attempt to power it on.
   • If the device does not turn on, the issue may be with the device.
   • If the device does turn on, the issue may be with the Battery Box — continue troubleshooting.
4. Charge and Reconnect:
   • Charge the Dual Solar Battery Box fully using a different wall outlet.
   • Once fully charged, reconnect to the device and test again.

Issue: No Power

1. Charge Fully Using a Different Outlet:
   • Plug the Battery Box into a different outlet than you normally use.
   • Charge until the indicator shows it is fully charged (solid red LED).
2. Check Wire Connections:
   • Ensure the positive and negative wires are properly attached to the internal battery.
3. Reconnect to Camera:
   • Connect the Battery Box back to your camera securely.
4. Sunlight Check:
   • Ensure the panel is placed in with no obstructions.