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Power Mag - Troubleshooting

Thomas Hunt
Thomas Hunt

Not sure if this is your device? This article is for the Power Mag (SKU/Product #: MMA14128). 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

 

Troubleshooting

Experience issues with your Power Mag? Run through the below troubleshooting for most issues.

 

1.  Press the "Check Battery" button and observe the indicator light.

  • If no lights come on, charge the battery pack fully using a USB to USB-C cord, charging block, and a different wall outlet for at least 4-14 hours, or until fully charged then reinsert the battery pack into the device.
  • If lights do come on, continue the troubleshooting.

 

2.  Insert either Energizer Max or FieldNode batteries into the original battery tray then insert into device.

  • If device turns on, the Rechargeable Battery Pack may be the issue. Continue troubleshooting.
  • If device does not turn on, it could be the device itself. If that is the case, please reply back and let us know.

 

3.  Charge the battery pack fully using a USB to USB-C cord (we also suggest trying a USB-C to USB-C cord), a charging block, and a different wall outlet for 4-14 hours, or until fully charged.

  • Once fully charged, reinsert the battery pack into the device.

Power Tip: Rechargeable Battery Compatibility

Not all rechargeable battery packs work the same way in trail cameras. Some third-party or off-brand rechargeable packs may not manage power in the same way as approved battery options. Because of this, they can sometimes:

  • Provide inconsistent power while the camera is operating
  • Report battery status inaccurately
  • Cause unexpected restarts or missed check-ins
  • Lead to upload or connection issues that look like camera problems but are power-related

What We Recommend

If you’re experiencing unexplained connection, upload, or stability issues, one of the quickest ways to rule out a power-related cause is to test the camera with a different power source.

We recommend testing with one of the following:

  • A FieldNode rechargeable battery pack, or
  • A fresh set of Energizer/FieldNode alkaline or lithium AA batteries. This quick test often helps determine whether the issue is power-related and can prevent unnecessary troubleshooting.

If after the above troubleshooting has been completed and the Rechargeable Battery Pack still seems to not be working, please give us a call with the device and battery pack in hand so we are able to troubleshoot live. 

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