Data Maxed Out

Not sure if this is your device? This article is for the billing portion of our FieldNode app & website. 
Double-check this info or click here to visit our "Identify My Device" page before you continue.

Important Notes: These plan actions are available in our app & website.

No images left in your monthly allotment? No problem!

Not receiving pictures?  If you are on the Standard Plan, either monthly or annually, you may have exceeded your monthly allotment of 1000 pictures. See below for where to find the number of pictures you have used this cycle and how to correct it.

Viewing Your Plan Allotment & Purchasing Additional Image/Video Uploads

From the App:

1. Navigate to the web subscription management experience via the “Manage Account” button in the account menu.
2. Select "Manage Subscriptions"
3. Go to the Device Subscriptions page.
4. Select the device you want to view your plan allotment on
5. View your data allotment
   1. If you wish to purchase more images or videos, select the button next to the appropriate selection then follow through the prompts. 

Pro Tips:

• When you max out your available data, your camera will continue to take pictures whenever it is triggered and store them on the SD card or camera's internal memory.
• When your plan renews and more pictures become available, your camera will then upload all the photos it has been storing.
• Depending on how many pictures your camera has taken since it ran out of data, this may max out your plan again on the first day of the new cycle.
• Here are some tips on how to prevent that:
  • If you are able to visit the camera, you can shut the camera off to keep it from taking photos.
  • You can swap out SD cards at the camera with a recommended SD card a day or so before the cycle renews so there isn't too many stored pictures trying to upload on the first day of your new cycle. This way you get to keep the pictures on the original SD card and view them on a computer or SD card reader.