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Important Notes: This feature is only available in our app, not on the website, and available camera features may vary by model—please refer to your manual for details specific to your device.
How to Manage "On Demand"
From the App:
When requesting an image or video On Demand, the feature must be activated before the request can be made. To activate the On Demand feature, then make an On Demand request, follow the steps below:
1. Tap Devices, then tap the Gear icon next to your camera.
2. Tap On Demand to open, then toggle the feature ON and tap Save Settings.
3. Your camera will need to connect to receive the instructions to activate the On Demand feature. Until that happens, you will see a Pending Check-In alert for the On Demand feature and a banner above your camera.
4. Once your camera has connected, your On Demand status will update to Ready.
5. Tap the On Demand bubble and then tap to request either a Photo or Video
6. Your request should be uploaded within 4 minutes.
Frequently Asked Questions:
Q: How do I use On Demand / what does it do?
A: On Demand is a camera feature that allows you to request images or videos in real-time, or 'On Demand'. The setting must be enabled and the camera must accept the setting update prior to use.
Q: How do I enable On Demand in the app?
A: Navigate to On Demand and toggle the setting on.
Q: If I toggle On Demand on, when will it accept the setting, and when can I request?
A: Your camera must check-in and accept the On Demand setting after toggling it on. Once the On Demand setting is enabled and accepted, you can make an on Demand request at any time.
Q: What can I request with On Demand?
A: Hi-Res images and Videos from the app.
Q: Can I use On Demand if the power is off?
A: No. The camera must be on for On Demand to work.
Q: How long are the videos?
A: On Demand videos are based on current video length settings: 5, 10, 15 or 20 seconds in length
Q: How quickly will I get a picture/video after pressing On Demand?
A: Depending on video length and signal, up to 4 minutes.
Q: What is the impact of On Demand on battery life?
A: Using the On Demand feature will require more battery life when toggled on. Ensure your On Demand feature is toggled off if not using it.
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